This is our third Local Offer annual report for August 2016 – August 2017. During the year, we have received 55 comments on Bristol’s Local Offer from SENDPlus@bristol.gov.uk and had 389 responses to the SEND Survey in 2016. Many of the comments we received were similar and have been grouped together.
Here is your feedback and the progress we’ve made.
‘I don’t know about Findability.’
From the SEND Survey 2016 only 25.2% of respondents knew of Findability. We’ are increasing our publicity of Findability to make sure all families know where to access information on special educational needs and disability in Bristol. We have produced more Findability ‘postcard’ style information cards, which we are circulating widely, including directly to parent/carers through the Home to School Travel Team. All Birth to 25 Service staff include information about Findability on all of their e-mail “signatures”. We are providing more signposting within the Birth to 25 Service which will include enabling people to access the site.
‘I don’t know what a short break is.’
Respondents in the SEND Survey said they didn’t know what a short break is. We have improved our short break information to make sure all families know what the offer is and how to access a short break.
‘The search on Findability doesn’t give me the information I want.’
We know that the search engine on Findability needs improvement. We’re working with the technical company and commissioners to look at how we can make Findability a more user friendly website.
‘I want information for my child/young person who doesn’t have an autism diagnosis.’
Families told us they wanted to know what support was available for children and young people who have social, communication and interaction needs but don’t have an autism diagnosis. To respond to this we’ve created new information on Social Communication and Interaction Needs. This is an area that is currently in development as we publish this annual report, and more information will be included in future.
‘I don’t understand how services will make decisions about my request for support and how long it will take.’
We are in the process of developing a Personal Budgets Toolkit, which will include information on assessments, reviews and timescales, which will be published on Findability later this Autumn.
‘I don’t know what a personal budget is.’
Respondents to our SEND Survey told us they didn’t know what personal budgets are or how to access them. To improve information on personal budgets we’ve creating a personal budget toolkit, which will be added to Findability in October 2017.
‘I am an activity provider, who wants to provide extra circular activity to a special school.’
Whilst we are unable to secure this type of funding from public resources, we signpost enquirers like this to alternative funding sources, including suggesting offering services to personal budget recipients, where appropriate.
‘I am a parent/carer and need assistance in finding information on …….’
We address these enquiries on a case by case basis. We have had 6 of these during the year, and due to the low numbers we are not able to categories these, without the risk of identifying someone. We add information to Findability where appropriate.
‘I represent an organisation and need assistance with …….’
We receive a lot of these requests. Some of them are technical questions, whereas others are straightforward requests for information on the website. We deal with these individually, and will update information for organisations if needed.
All the information in this report and from the SEND Survey has been included in how we have planned the future of SEND services and provision using our SEND Improvement and Development Plan 2017-19.
If you have feedback you would like to give on Findability or Bristol’s Local Offer you can email us at email@example.com or use our feedback form online.
Last Updated 31st August 2017 by Findability Team