It’s our second year since Findability became the home of Bristol’s Local Offer. We have received 65 comments on Bristol’s Local Offer from August 2015 – August 2016. Many of the comments we received were similar and have been grouped together.
Here is your feedback and the progress we’ve made.
‘There’s not enough information about Education, Health and Care plans, or mediation and tribunals.’
We’ve worked hard to develop our information on Education, Health and Care plan. To make sure you get the information you want we have developed Bristol’s EHCP Toolkit to go online. This will launch in September/October and will give you lots of information on Education, Health and Care plans, including mediation and tribunal.
‘There’s no information on complaint procedures for health or social care services.’
To make sure you can get the right information on the different complaint procedures we’ve created a dedicated page on Findability that takes you through the different process. We’ve tried to make sure this page is available as much as possible.
‘There’s no information on First Response.’
First Response is an important safeguarding service in Bristol. We have now made sure information on First Response is included on Findability.
‘There isn’t enough information on the different services, for example criteria, working details and contact and the organisation of the pages don’t reflect parent carer priorities’
To get better information on services and how they work we have edited our registration process. We have also restructured the Findability pages and we’re working with managers to get the information you want.
‘There’s no information on the changes that will happen in the future to services.’
To make sure you know how we’re working together and are informed about the future development for services we’ve redone the ‘About Findability’ section to include more information on the structure and governance of services. Soon we’ll be adding information about Bristol’s SEND Vision.
‘Schools and organisations don’t have the right contact information.’
We’ve redone our registration process, created a resource section for professionals and are actively working with schools and organisations to get up-to-date, clear information.
‘We want to know what organisations mean when they say they are ‘accessible’, including events.’
To help parents, carers and young people know what to expect when they use a service or go to an event we introduced the AIM for the Stars framework, which is a part of the registration process on Findability. The framework helps all organisation on Findability demonstrate their ‘Accessibility’, ‘Inclusive practice’ and how they do ‘Meaningful participation’. This shows as a simple star system on the side of every organisations profile.
‘We want a better search engine and a way of searching by condition.’
We’ve worked with our technical company to improve the search engine on Findability. We’ll also be looking into creating an A-Z section in the future.
‘We want to know what the special schools are and what they do’
We’re worked on the registration process for schools to make sure we’re getting more meaningful information out of schools and educational settings, including which SEND needs they are specialists in meeting.
‘I want information on how you get a Blue Badge’
We’ve now got information on Blue Badge and we’re looking to create a better section on transport.
‘I want information on Mental Capacity’
We’ve put links to Mental Capacity information on Findability and we’re working with managers to get more parent and young person friendly information on to Findability.
‘We want to know about more social opportunities for over 16 year olds with SEND.’
We have increased the number of organisations registering their events on Findability. We’ll also be focusing on social activities for the over 16s in the next Findability Newsletter.
If you have feedback you would like to give on Findability or Bristol’s Local Offer you can email us at firstname.lastname@example.org or use our feedback form online.
Last Updated 31st August 2016 by Findability Team