It has been 1 year since Findability became Bristol’s Local Offer. We have received 54 comments on Bristol’s Local Offer from September 2014 – September 2015. Many of the comments we received were similar and have been grouped together to avoid repetition.
Here is your feedback and the progress we’ve made.
“There is lots of inaccurate and missing information”, “I want to know more about Blue Badges”, “There’s no information on First Response”, “searching ‘swimming’ brings up incorrect services”
We’ve been lucky to receive feedback from parent carers and service providers in and around Bristol about the quality of the information on Findability. We recognised there was work to be done and so we created a new role, our Local Offer Officer. In September we employed Nakita Singh as the Local Offer Officer (see the blog on her for more information). She will be reviewing and developing Bristol’s Local Offer, including Findability, and working with children, young people and parent carers to make sure Bristol’s Local Offer meets your needs.
“It is hard to find information”
When Findability was launched in September 2014 it was a ‘soft launch’ and the beginning of a journey. With Nakita, our Local Offer Officer, in post we will be making changes to Findability to make it more user-friendly. Nakita will be going to different groups and meeting with different people to discuss how they would like the website to develop. Look out for her at your local group or if you would like to give some feedback you can contact her at firstname.lastname@example.org.
“It’s not clear what people mean by ‘fully accessible’”
Parent carers felt that organisations meant different things when they said they were ‘fully accessible’. This has made it hard for them to know whether an organisation had the training or facilities that they need for their child to be able to be access a service. In response we are developing criteria for organisations to use when registering on Findability. This will help organisations show children, young people and parent carers how ‘fully accessible’ and ‘inclusive’ they are. We will be developing these criteria with young people, parent carers and service providers. If you are interested in getting involved contact Nakita Singh by email her at email@example.com.
“How do I register my organisation?”
Over the past year we have had lots of schools and groups saying it was difficult to register on Findability. In response to this we will be developing some easy guides that will take you step by step through the registering process and enable you to keep information up-to-date. These guides are under development and should be available on Findability in the new year.
We know there is lots of work to do to make Bristol’s Local Offer better. We need your feedback to make sure Findability improves. You can leave feedback via Findability's feedback page, by emailing firstname.lastname@example.org.
Last Updated 1 October 2015 by Findability Team