Feedback is important to making sure children, young people and parent carers are involved in the development of Bristol’s Local Offer.
‘4.2 The Local Offer has two key purposes:… To make provision more responsive to local needs and aspirations by directly involving disabled children and those with SEN and their parents, and disabled young people and those with SEN, and service providers in its development and review.’
(SEND Code of Practice 2014: Chapter 4, pg 59 – 60)
We will gather feedback by:
- Email - Emails sent direct from young people and parent carers to firstname.lastname@example.org.
- Professionals - We encourage professionals who work with children and young people with SEND and their families by supporting them to email email@example.com.
- Bristol Parent Carers - We work with the Parent Carer Participation Forum for Bristol to make sure we're getting feedback from parent carers.
- Listening Partnership - We encourage young people to give feedback through the Bristol’s SEND Youth Participation Forum for disabled young people and those with special educational needs.
- Annual Survey - Each year we will send out an annual survey to encourage families to give feedback on Bristol’s Local Offer.
We want feedback on what people think of Bristol's Local Offer. We are looking for feedback on:
- Whether the information on Findability is well layout and accessible for young people and parent carers
- Whether it is felt there are any gaps in the services currently available.
- Whether there are aspirations or needs for families that aren't currently being met by Bristol's Local Offer.
What happens with feedback?
We keep a record of all feedback. This is kept on our feedback log which is held confidentially. We use the feedback log to identify areas of Bristol’s Local Offer to develop and identify themes. This is used to support us in identify what the action plan will be for the Local Offer in the following year.
By 31st August each year we (anonymously) publish the feedback we have received and what actions have been taken in response. We will do this in a ‘You Said, We Did’ approach, grouping comments together into key themes.
‘Local authorities are not expected to publish responses to every comment individually but could, for example, adopt a ‘you said, we did’ approach’
4.25 SEND Code of Practice 2015
'Local authorities must publish their response to comments received within the Local Offer and this must include details of the action they intend to take.'
4.26 SEND Code of Practice 2014
Over the course of the year we will be looking to work towards meeting the outcomes decided in the Local Offer Action Plan. Some actions may involve working with commissioners and managers.
Complaints about individual services
We are not required to comment on complaints about services. Every service should have their disagreement and complaint procedures information on their Findability profiles. If you have a complaint about a service please look on the service's Findability page for their complaint procedure.
They [Local Authorities] are not required to publish abusive or vexatious comments or complaints about the service provided to an individual since there are established routes to bring such complaints.’
4.25 SEND Code of Practice 2014
This page has information for residents in the City of Bristol. Find out about what other Local Authorities do.
Last Update 1 December 2016 by Findability Team.
We make sure we keep information on Findability as up to date as we can. If you think this page is out of date or inaccurate please contact us on firstname.lastname@example.org. Findability is not responsible for the content of external websites.