Findability Accessibility Guide

Why do we need an accessibility guide?

This Guidance has been created to ensure material that goes on Findability meets basic accessibility needs. It will help there to be consistency in the way information is put out and make help support inclusive access.

How has it been created?

It has been created using recommendation and guidance from:

  • Bristol City Council style guides;
  • accessibility standards;
  • Focus New Media accessibility information;
  • Mencap’s ‘Making It Clear’ resources;
  • SENSE accessibility information; and
  • National Autistic Society accessibility information.

All text should be written in Arial, size 14. For young people, all text should be written Arial, size 16. Text should be resizable up to 200% without losing information, using a standard browser.

Reading age
Information on the main site should not be above a reading age of 13 years old. This can be checked at (Bristol City Council recommends text should be for the reading age of 9 years old)
For information aimed at young people the reading age should not be above a reading age of 6 years old. Check with

Plain English
No jargon! Information put on Findability should be clear and transparent.
Sentences should be short.
Big chunks of text should be avoided. Bullet points should be used to break up large sections of information (avoiding numbered lists).
Too much information on one page/blog should be avoided. This can be checked at

Spell and grammar check
Spelling and grammar should be checked through UK standard spell checker before publishing.

Text formatting
Sentences with full stops should be used. Other punctuation should be avoided. Sentences should be kept on the same page (not running over to another page). For young people’s text, the only punctuations should be full stops.
Don’t use Italics.
Use single ‘speech marks’ (not “double”).
Only use Underlining for hyperlinks
Avoid the use of Tables.
Use number symbols (1,2,3), not words.

Headings should be use instead of making text BOLD for titles. Avoid over using titles.
Titles should be meaningful and help users identify the page in search results and the browser tabs, history and bookmarks.

Abbreviations and Acronyms
Avoid using both. If they are used do not put full stops (for example: BCC not B.C.C.).

Don’t use eg / ie; write ‘for example / specifically’.
Don’t use &; write ‘and’.
Use the £ sign.

Dates & Time
Time should be written in as ‘am’ / ‘pm’ / ‘12noon’; do not use 24hr clock.
Every page should have the date it was written or updated (for example: ‘Date Updated: 9 October 2015’). The full month should be written and 1st, 2nd,5th (etc) shouldn’t be used.
Use ‘10am to 11am’ instead of 10am-11am to describe time ranges.

Images should be used as much as possible. Each blog should have a logo or image accompanying the text.

Images should be used as much as possible. Each blog should have a logo or image accompanying the text. Put images on the left and words on the right.

Links should clearly identify their purpose, preferably without relying on nearby content. Avoid using ‘click here’. Ideally the purpose of a link is clear, even when the link is viewed on its own.

Do not simply upload a poster containing information. Ensure all information on the poster is also within the blog copy.


This page has information for residents in the City of Bristol.  Find out about what other Local Authorities do.

Last Update 1 December 2016 by Findability Team.


We make sure we keep information on Findability as up to date as we can.  If you think this page is out of date or inaccurate please contact us on  Findability is not responsible for the content of external websites.