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Organisation Details
Organisation
Registration Type
Organisations & Services
Name
Afasic - Unlocking Speech and Language
Manager
Helpline Manager
About the Organisation
Around 6% of children starting school have speech, language and communication needs (SLCN) – an average of 2 in every classroom.
Afasic is the UK charity representing children and young people with speech, language and communication difficulties, working for their inclusion in society and supporting their parents and carers.
Our Advice and Information Services provide support to thousands of people every year, including Helpline and email support, free to download factsheets and access to our local networks.
If you are a parent or young person wanting help and more information go to www.afasic.org.uk or ring our Helpline on 0300 666 9410.
Findability Category
Early Years (Birth – 5 years old)
Primary School (5 – 11 years old)
Secondary School (11 years old and older)
Preparing for Adulthood (14 – 25 years old)
Events for
Parents and Carers
Children and Young People (Birth – 25 years old)
Type of service
Education and Schools
Health
Social Care
Information, Advice and/or Support
Contact Details
Address 1
Afasic
Address 2
1st Floor, 20 Bowling Green Lane
Town
London
Postcode
EC1R 0BD
Email Address
Website
Telephone
Telephone 2
More About The Organisation
Organisation Description
How do I start using your service?
Telephone Helpline or go to the website/self referral
Our SEND Information
Organisations & Services Details
Who is your service for?
Parents and Carers
Children and Young People (Birth – 25 years old)
Other Services
How do you communicate?
By Phone
Email
Social Media
Other
Do you have opening times?
Yes
Opening Times
| Monday | From 10.30 | To 14.30 | Helpline / Office 09.00-17.00 | |
|---|---|---|---|---|
| Tuesday | From 10.30 | To 14.30 | Helpline / Office 09.00-17.00 | |
| Wednesday | From 10.30 | To 14.30 | Helpline / Office 09.00-17.00 | |
| Thursday | From 10.30 | To 14.30 | Helpline / Office 09.00-17.00 | |
| Friday | From 10.30 | To 14.30 | Helpline / Office 09.00-17.00 | |
| Saturday | CLOSED | |||
| Sunday | CLOSED | |||
Are there costs?
Free
Is your service registered with any professional bodies or regulating bodies?
PQASSO
What should I do if I am not happy with your service?
Go to our website
AIM for the Stars
Accessible Places - 1 Star
Our buildings, or the venues we use, can be accessed easily by public transport.
Not Applicable
We ensure there are safe pedestrian routes to our building or the venues we use.
Not Applicable
We ensure there is good lighting in our building, or the venues we use.
Not Applicable
We are easily contacted by phone, email or letter.
Yes
Accessible Places - 2 Stars
We have adapted stair for those with mobility needs.
Not Applicable
We have parking nearby that can be used by Blue Badge holders.
Not Applicable
We publish information on how accessible our building, or venue, is to the people who use our service in advance.
Not Applicable
We offer home visits or visits in the community to the people who use our service.
Not Applicable
Accessible Places - 3 Stars
We have wheelchair suitable lifts that are easy to access and support access to different parts of the building/venue.
Not Applicable
We have disabled parking on-site.
Not Applicable
We have an understanding how assistive devices work and are able to support people who use them.
Not Applicable
We offer visits to the people who use our service in a location that is convenient to them.
Not Applicable
Accessible Places - 4 Stars
We have assistive listening devices available, or can easily access them.
Not Applicable
We have a quiet space or room for people to use if they need it.
Not Applicable
Our buildings, or the venues we use, are fully accessible to wheelchair users.
Not Applicable
We visit the people who use our service at times that are convenient to them.
Not Applicable
Accessible Places - 5 Stars
There is a fully accessible toilet, with a hoist and adult changing facilities.
Not Applicable
Inclusive Practice - 1 Star
We have an awareness of different types of special educational needs and disabilities.
Yes
We welcome children and young people with different special educational need and disabilities, and their families.
Yes
Inclusive Practice - 2 Stars
We have experience of providing services to children and young people with special educational needs or disabilities, and their families.
Yes
We communicate effectively with families and support children and young people to transition into our service.
Not Applicable
We have an accessibility plan to help us anticipate the needs of disabled people who might want to use our service.
Not Applicable
Inclusive Practice - 3 Stars
Our staff have specialist training to meet the special educational needs or disability of the people who use our service.
Yes
We use personalised planning to ensure children with special educational needs and disabilities, and their families are able to use our service.
Not Applicable
We seek advice and support from other professionals, if we need it.
Not Applicable
Inclusive Practice - 4 Stars
We have a lead in our service that promotes inclusive practice in our service and they are suitably qualified.
Yes
Our staff have specialist training that is recent, up to date and relevant to the people who use our service or may want to.
Yes
Inclusive Practice - 5 Stars
We have staff trained in the communication systems commonly used by the people who use our service.
Not Applicable
All our staff, including our management committees, have an in depth understanding of the barrier to inclusion for people with special educational needs and disabilities (and do everything we can to remove these barriers).
Yes
Meaningful Participation - 1 Star
It is clear what your service does and how it works to the people who use (or might use) your service.
Yes
The people who use your service know how to get involved with the development of your service.
Not Applicable
Feedback is used meaningfully in the development of the service.
Yes
Meaningful Participation - 2 Stars
It is clear how decisions are made about your service and how the service is being developed.
Not Applicable
You use different ways to engage your service users to gather their views on the service and provide information on how their feedback is used to develop the service.
Not Applicable
You ask the opinion of the people who use your service on some aspects of your service.
Not Applicable
Meaningful Participation - 3 Stars
Staff choose an area of the service to develop and work with the people who use the service to share decision-making.
Not Applicable
All people who use your service are given the opportunity to participate in shared decision-making.
Not Applicable
It is clear what decisions and areas of development have been done through shared decision-making.
Not Applicable
The people who use your service contribute to the development of your service, including staff.
Not Applicable
Meaningful Participation - 4 Stars
People who use your service are empowered and encouraged to approach the service directly with ideas for how the service could be developed.
Not Applicable
There is a clear, well publicised pathway for how people who use your service can initiate and direct ideas and your service have anticipated this.
Not Applicable
The people who use your service have a role in the development of your service, including staff
Not Applicable
The people who use your service have some representation in the management of the service and make meaningful contributions to the development of the service.
Not Applicable
Meaningful Participation - 5 Stars
People who use your services have ideas for developing parts of the service and staff offer advice and support to them.
Not Applicable
People who use your service share decision-making on a strategic level, ensuring the service is representative of their priorities.
Not Applicable
The ways in which people who use your service have led developments or are involved strategically is clearly publicised and these opportunities are open to everyone.
Not Applicable
There is an open culture of valuing and celebrating the participation of the people who use your service.
Not Applicable
Organisation last updated on 24/03/2017
Accessible Places
Inclusive Practice
Meaningful Participation