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Organisation Details

Organisation

Registration Type
Organisations & Services
Name
Multiple Sclerosis Trust
About the Organisation

Our team of information professionals is on hand for anyone with a question about MS - people with MS, their family, friends and the health professionals who work with them, whether it be information that will allow people to make informed choices about their treatment and life with MS or papers to help support the development of better MS services and care. If we can’t provide answers directly, we will do our best to direct people to other organisations better able to help.

Findability Category
Preparing for Adulthood (14 – 25 years old)
Type of service
Health Information, Advice and/or Support

Contact Details

Address 1
Spirella Building
Address 2
Bridge Road
Town
Letchworth Garden City
Postcode
SG6 4ET
Local Authority
Other
Telephone
Telephone 2

More About The Organisation

Organisation Description

How do I start using your service?
Ring, email or visit our website

Organisations & Services Details

Who is your service for?
Parents and Carers Children and Young People (Birth – 25 years old) Other Services
How do you communicate?
By Phone Email Letter Social Media Other
Do you have opening times?
Yes
Opening Times
MondayFrom 9To 5Answerphone outside office hours
TuesdayFrom 9To 5Answerphone outside office hours
WednesdayFrom 9To 5Answerphone outside office hours
ThursdayFrom 9To 5Answerphone outside office hours
FridayFrom 9To 5Answerphone outside office hours
SaturdayAnswerphone outside office hours
SundayAnswerphone outside office hours
Are there costs?

No

AIM for the Stars

Accessible Places - 1 Star

Our buildings, or the venues we use, can be accessed easily by public transport.
Not Applicable
We ensure there are safe pedestrian routes to our building or the venues we use.
Not Applicable
We ensure there is good lighting in our building, or the venues we use.
Not Applicable
We are easily contacted by phone, email or letter.
Yes

Accessible Places - 2 Stars

We have adapted stair for those with mobility needs.
Not Applicable
We have parking nearby that can be used by Blue Badge holders.
Not Applicable
We publish information on how accessible our building, or venue, is to the people who use our service in advance.
Not Applicable
We offer home visits or visits in the community to the people who use our service.
Not Applicable

Accessible Places - 3 Stars

We have wheelchair suitable lifts that are easy to access and support access to different parts of the building/venue.
Not Applicable
We have disabled parking on-site.
Not Applicable
We have an understanding how assistive devices work and are able to support people who use them.
Not Applicable
We offer visits to the people who use our service in a location that is convenient to them.
Not Applicable

Accessible Places - 4 Stars

We have assistive listening devices available, or can easily access them.
Not Applicable
We have a quiet space or room for people to use if they need it.
Not Applicable
Our buildings, or the venues we use, are fully accessible to wheelchair users.
Not Applicable
We visit the people who use our service at times that are convenient to them.
Not Applicable

Accessible Places - 5 Stars

There is a fully accessible toilet, with a hoist and adult changing facilities.
Not Applicable

Inclusive Practice - 1 Star

We have an awareness of different types of special educational needs and disabilities.
Yes
We welcome children and young people with different special educational need and disabilities, and their families.
Yes

Inclusive Practice - 2 Stars

We have experience of providing services to children and young people with special educational needs or disabilities, and their families.
Not Applicable
We communicate effectively with families and support children and young people to transition into our service.
Not Applicable
We have an accessibility plan to help us anticipate the needs of disabled people who might want to use our service.
Not Applicable

Inclusive Practice - 3 Stars

Our staff have specialist training to meet the special educational needs or disability of the people who use our service.
Not Applicable
We use personalised planning to ensure children with special educational needs and disabilities, and their families are able to use our service.
Not Applicable
We seek advice and support from other professionals, if we need it.
Yes

Inclusive Practice - 4 Stars

We have a lead in our service that promotes inclusive practice in our service and they are suitably qualified.
Not Applicable
Our staff have specialist training that is recent, up to date and relevant to the people who use our service or may want to.
Not Applicable

Inclusive Practice - 5 Stars

We have staff trained in the communication systems commonly used by the people who use our service.
Not Applicable
All our staff, including our management committees, have an in depth understanding of the barrier to inclusion for people with special educational needs and disabilities (and do everything we can to remove these barriers).
Yes

Meaningful Participation - 1 Star

It is clear what your service does and how it works to the people who use (or might use) your service.
Yes
The people who use your service know how to get involved with the development of your service.
Yes
Feedback is used meaningfully in the development of the service.
Yes

Meaningful Participation - 2 Stars

It is clear how decisions are made about your service and how the service is being developed.
Not Yet
You use different ways to engage your service users to gather their views on the service and provide information on how their feedback is used to develop the service.
Yes
You ask the opinion of the people who use your service on some aspects of your service.
Yes

Meaningful Participation - 3 Stars

Staff choose an area of the service to develop and work with the people who use the service to share decision-making.
Yes
All people who use your service are given the opportunity to participate in shared decision-making.
Not Yet
It is clear what decisions and areas of development have been done through shared decision-making.
Not Yet
The people who use your service contribute to the development of your service, including staff.
Yes

Meaningful Participation - 4 Stars

People who use your service are empowered and encouraged to approach the service directly with ideas for how the service could be developed.
Not Yet
There is a clear, well publicised pathway for how people who use your service can initiate and direct ideas and your service have anticipated this.
Not Yet
The people who use your service have a role in the development of your service, including staff
Yes
The people who use your service have some representation in the management of the service and make meaningful contributions to the development of the service.
Not Applicable

Meaningful Participation - 5 Stars

People who use your services have ideas for developing parts of the service and staff offer advice and support to them.
Yes
People who use your service share decision-making on a strategic level, ensuring the service is representative of their priorities.
Not Applicable
The ways in which people who use your service have led developments or are involved strategically is clearly publicised and these opportunities are open to everyone.
Not Applicable
There is an open culture of valuing and celebrating the participation of the people who use your service.
Yes

Organisation last updated on 10/01/2017



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Thumb ms rgb col 300px
Aim for the stars

Accessible Places

Star Star Star Star Star

Inclusive Practice

Star Star Star Star Star

Meaningful Participation

Star

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