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Organisation Details

Organisation

Registration Type
Organisations & Services
Name
Cry-sis
About the Organisation

Cry-sis offers support for families with excessively crying, sleepless and demanding babies.

The stated aims remain 'to be efficient and effective in providing self-help and support to families with excessively crying, sleepless and demanding babies'. To achieve this, Cry-sis runs a national telephone helpline that is available to callers every day of the year between 9.00am and 10.00pm. Callers are referred to a trained volunteer member of Cry-sis who has had personal experience of crying or sleep problems within their own family.

Type of service
Health Social Care Information, Advice and/or Support

Contact Details

Address 1
BM Cry-sis
Town
London
Postcode
WC1N 3XX
Telephone

More About The Organisation

Organisation Description

How do I start using your service?
No referral needed.

Organisations & Services Details

Who is your service for?
Parents and Carers
How do you communicate?
By Phone Email
Do you have opening times?
Yes
Opening Times
MondayFrom 09.00To 22.00
TuesdayFrom 09.00To 22.00
WednesdayFrom 09.00To 22.00
ThursdayFrom 09.00To 10.00
FridayFrom 09.00To 22.00
SaturdayFrom 09.00To 22.00
SundayFrom 09.00To 22.00
Are there costs?

Call to Cry-sis cost a maximum of 2 pence per minute plus your call providers access charge.

What should I do if I am not happy with your service?

Email info@cry-sis.org.uk your concerns will be passed on to the appropriate person.

AIM for the Stars

Accessible Places - 1 Star

Our buildings, or the venues we use, can be accessed easily by public transport.
Not Applicable
We ensure there are safe pedestrian routes to our building or the venues we use.
Not Applicable
We ensure there is good lighting in our building, or the venues we use.
Not Applicable
We are easily contacted by phone, email or letter.
Not Applicable

Accessible Places - 2 Stars

We have adapted stair for those with mobility needs.
Not Applicable
We have parking nearby that can be used by Blue Badge holders.
Not Applicable
We publish information on how accessible our building, or venue, is to the people who use our service in advance.
Not Applicable
We offer home visits or visits in the community to the people who use our service.
Not Applicable

Accessible Places - 3 Stars

We have wheelchair suitable lifts that are easy to access and support access to different parts of the building/venue.
Not Applicable
We have disabled parking on-site.
Not Applicable
We have an understanding how assistive devices work and are able to support people who use them.
Not Applicable
We offer visits to the people who use our service in a location that is convenient to them.
Not Applicable

Accessible Places - 4 Stars

We have assistive listening devices available, or can easily access them.
Not Applicable
We have a quiet space or room for people to use if they need it.
Not Applicable
Our buildings, or the venues we use, are fully accessible to wheelchair users.
Not Applicable
We visit the people who use our service at times that are convenient to them.
Not Applicable

Accessible Places - 5 Stars

There is a fully accessible toilet, with a hoist and adult changing facilities.
Not Applicable

Inclusive Practice - 1 Star

We have an awareness of different types of special educational needs and disabilities.
Not Applicable
We welcome children and young people with different special educational need and disabilities, and their families.
Not Applicable

Inclusive Practice - 2 Stars

We have experience of providing services to children and young people with special educational needs or disabilities, and their families.
Not Applicable
We communicate effectively with families and support children and young people to transition into our service.
Not Applicable
We have an accessibility plan to help us anticipate the needs of disabled people who might want to use our service.
Not Applicable

Inclusive Practice - 3 Stars

Our staff have specialist training to meet the special educational needs or disability of the people who use our service.
Not Applicable
We use personalised planning to ensure children with special educational needs and disabilities, and their families are able to use our service.
Not Applicable
We seek advice and support from other professionals, if we need it.
Not Applicable

Inclusive Practice - 4 Stars

We have a lead in our service that promotes inclusive practice in our service and they are suitably qualified.
Not Applicable
Our staff have specialist training that is recent, up to date and relevant to the people who use our service or may want to.
Not Applicable

Inclusive Practice - 5 Stars

We have staff trained in the communication systems commonly used by the people who use our service.
Not Applicable
All our staff, including our management committees, have an in depth understanding of the barrier to inclusion for people with special educational needs and disabilities (and do everything we can to remove these barriers).
Not Applicable

Meaningful Participation - 1 Star

It is clear what your service does and how it works to the people who use (or might use) your service.
Not Applicable
The people who use your service know how to get involved with the development of your service.
Not Applicable
Feedback is used meaningfully in the development of the service.
Not Applicable

Meaningful Participation - 2 Stars

It is clear how decisions are made about your service and how the service is being developed.
Not Applicable
You use different ways to engage your service users to gather their views on the service and provide information on how their feedback is used to develop the service.
Not Applicable
You ask the opinion of the people who use your service on some aspects of your service.
Not Applicable

Meaningful Participation - 3 Stars

Staff choose an area of the service to develop and work with the people who use the service to share decision-making.
Not Applicable
All people who use your service are given the opportunity to participate in shared decision-making.
Not Applicable
It is clear what decisions and areas of development have been done through shared decision-making.
Not Applicable
The people who use your service contribute to the development of your service, including staff.
Not Applicable

Meaningful Participation - 4 Stars

People who use your service are empowered and encouraged to approach the service directly with ideas for how the service could be developed.
Not Applicable
There is a clear, well publicised pathway for how people who use your service can initiate and direct ideas and your service have anticipated this.
Not Applicable
The people who use your service have a role in the development of your service, including staff
Not Applicable
The people who use your service have some representation in the management of the service and make meaningful contributions to the development of the service.
Not Applicable

Meaningful Participation - 5 Stars

People who use your services have ideas for developing parts of the service and staff offer advice and support to them.
Not Applicable
People who use your service share decision-making on a strategic level, ensuring the service is representative of their priorities.
Not Applicable
The ways in which people who use your service have led developments or are involved strategically is clearly publicised and these opportunities are open to everyone.
Not Applicable
There is an open culture of valuing and celebrating the participation of the people who use your service.
Not Applicable

Organisation last updated on 16/01/2017



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Aim for the stars

Accessible Places

Not applicable

Inclusive Practice

Not applicable

Meaningful Participation

Not applicable

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